KcalTap Support
For account, billing, privacy, data, food-logging, or workout-tracking questions, email support@proairesume.com.
Not emergency or medical support
KcalTap support cannot diagnose, treat, monitor, prescribe, provide medical clearance, verify allergens, or respond in real time. For urgent symptoms, a severe allergic reaction, or a suspected serious injury, contact local emergency services or an appropriate clinician.
Include in your message
- A short subject and description of what happened.
- The KcalTap app version and build number shown in the app or TestFlight.
- The feature you were using and the steps that led to the problem.
- A screenshot only when it does not expose information you do not want to share.
Do not send
- Passwords, email verification codes, recovery links, or authentication tokens.
- Full payment-card numbers, bank credentials, or government identifiers.
- Medical records or sensitive details that are not necessary to explain the issue.
Billing
Apple handles iPhone subscription billing, payment methods, purchase confirmation, cancellation, and refund requests under Apple’s rules. Deleting KcalTap or your KcalTap account does not cancel an Apple subscription. Use Apple’s subscription settings to review or cancel renewal.
Privacy and data requests
KcalTap includes local export and account-deletion controls. Email support@proairesume.com for an access, correction, deletion, privacy, or suspected unauthorized-disclosure request. We may need to verify your identity.